Who we are
The Arch Wine Bar — operated in Johor, two outlets: Sutera Utama, JB and Taman Setia Jaya, Batu Pahat. Contact: hello@thearchwinebar.my. Hours: both outlets 5PM–12AM, closed Wednesday. Details on Contact.
What this site is / is not
Does: show menu/prices, outlet addresses (map), phone/WhatsApp/email, private-events inquiry (→ WhatsApp).
Does not: accounts, passwords, cart, card fields, payments — we have never taken a sen through this website. No newsletter sign-up. No delivery ordering link; food is dine-in or private events.
Scrolling the menu does not bind you to a contract.
Using the site
Read, share, link, screenshot the menu. Don't: try to break it, scrape wholesale, make fake bookings, or abuse chat. House rules — breach means we decline/cancel booking or stop replying.
Booking a table — how it actually works
Every Reserve/WhatsApp button routes to WhatsApp via Joinchat (or tel: link). Last step on our side is your outlet choice (localStorage), then you land in WhatsApp with a prefilled message. Details go to WhatsApp/Meta and our outlet phone — not an in-house DB. Confirmation comes from our outlet team in WhatsApp, not an automated email. No show? Message the outlet.
Booking without WhatsApp: call the outlet — +60 19-828 9595 Sutera / +60 11-1088 8955 Batu.
Fraudulent/bad-faith bookings may be cancelled; mistakes are not.
Late / Cancel / No-show
Running late: tell the outlet, we hold 15 mins past booking, then may release at peak if you haven't messaged. Cancelling: WhatsApp/call outlet — as much notice as you can.
If you booked with a deposit (5+ pax, arranged over WhatsApp/phone, off the bill on the day) and no one arrives, deposit not refunded — it covers a held table on a full night. Without deposit, no charge for no-show.
Deposits for larger tables
5+ pax may require deposit — arranged directly by outlet team over WhatsApp/phone (never via website, which can't take money). Applied to bill. Cancel with reasonable notice: refunded full. If we can't seat you: refunded full, no deduction.
Menu, prices, SST & service
Prices RM, dine-in, before tax/service. Dine-in adds 10% service charge + 6% SST — both on bill, neither in listed price. Menus change, items sell out — site kept current. If listed price is lower than at table, we charge the lower — tell the team.
Photos are our own/CGI (Flux) — real plating on a busy night will differ.
Allergies & Pork-free
Pork-free kitchen (chicken/beef cold cuts, beef steaks) — but shared kitchen: nuts, dairy, gluten, shellfish, egg, sesame, soy in use. We cannot promise allergen-free; speak to team before ordering, especially for serious reactions.
Alcohol service
Unlike Jibril Group (mocktails only), The Arch is a licensed wine bar — red/white wine by glass/bottle and cocktails. Drink responsibly; 21+ for alcohol. We reserve the right to refuse service.
Content & Photos
Name/logo/design/writing/photography belong to us or licensors. Welcome to link/quote/share. Don't repurpose photography/menu copy for another venue or imply affiliation. If you're in a photo and want it removed: hello@thearchwinebar.my.
Maps & Third parties
Outlet maps are Google Maps embeds — Google receives IP. Other handoffs: WhatsApp/Meta, Waze/Google Maps directions, Instagram/TikTok/Facebook. Their terms apply once you leave. Site sets no first-party cookies; cookies are from Google/LiteSpeed/WhatsApp.
Liability (Malaysian law)
We don't exclude liability for death/personal injury, negligence, or guarantees under Consumer Protection Act 1999 / Part IIIA — they can't be contracted out. What's ours: food we cook, service, accuracy, tables we said we'd hold. What's not ours: platforms we don't run (WhatsApp/Meta, Google Maps, host) — we don't write their software, but a missed table is still ours. No legalese cap at meal price.
Complaints & Governing law
Start with us: hello@thearchwinebar.my or outlet numbers. If unresolved: Tribunal for Consumer Claims (TTPM, up to RM50k, ttpn.kpdn.gov.my) / KPDN (kpdn.gov.my) / ordinary courts. Time limits are the ordinary Malaysian ones; nothing here shortens them. No single foreign court.
Law of Malaysia governs.
Changes & Contact
We update when tools/policies change — date at top is version. Significant changes flagged on site, not applied retroactively to bookings made under prior terms.
hello@thearchwinebar.my — The Arch Wine Bar.